Hotspots within Wi-Fi signal range are listed in the “AT&T Global Wi-Fi Hotspots“ and “Public Hotspots” section of the “Status” page of the AT&T Global Wi-Fi app. On this same page in the "Search for Hotspots" section, you can search for hotspots by selecting “Find Nearby Hotspots” or “Search on Map”. See “Search for Hotspots” section for more details.
The AT&T Global Wi-Fi app displays two types of participating Wi-Fi hotspots: 1) AT&T Global Wi-Fi hotspots provided by our partners (blue Wi-Fi icon pins on the map), and 2) public hotspots that are not affiliated with AT&T (yellow pins on the map).
The AT&T Global Wi-Fi app provides the necessary automatic authentication on select participating AT&T Global Wi-Fi partner hotspots that are contained in the app’s directory when the app's auto login setting is set to the default ON position. Hotspots that are not in the app’s directory will not automatically connect on the first attempt to access it; the user must go to the device’s native iOS Wi-Fi Settings and manually select the desired hotspot. Once a user has successfully connected to that hotspot, the app will automatically connect to it.
When a user attempts to connect to a public hotspot, the AT&T Global Wi-Fi app may not connect automatically for the user because the connection process for public hotspots is controlled by the provider of the Wi-Fi hotspot. The user may be presented with a landing page where they may have to accept terms from the Wi-Fi provider. AT&T does not have the ability to troubleshoot their Wi-Fi service should there be any connection issues.
Your Wi-Fi session may have dropped or timed out due to inactivity. If you are at an AT&T Global Wi-Fi hotspot, you are not fully connected. Open the AT&T Global Wi-Fi app, go to the app "Settings" screen and make sure Auto Login is turned on. Go back to the app "Status" screen. If you do not see a check mark beside a hotspot name under “AT&T Global Wi-Fi Hotspots”, you have not successfully connected to the Wi-Fi network. Review the steps to manually connect found in the "How to Connect" section on the app "Status" screen.
If you are at a public hotspot, you may see a landing page where you will have to accept terms from the provider to connect to the hotspot.
Initially, the participating AT&T Global Wi-Fi partner and public hotspots may be outside your view. Zoom out on the map to find the closest participating hotspots.
The AT&T Global Wi-Fi app only displays countries and cities with participating AT&T Global Wi-Fi partner and public hotspots. Before traveling, check if Wi-Fi is available in the country you plan to visit. View the list at att.com/globalcountries.
If you clicked “Find Nearby Hotspots” and your location is incorrect or doesn’t display on the map, go to Settings → Privacy → Location Services to make sure you have Location Services turned on and the AT&T Global Wi-Fi app set to "Always" or "While Using the App".
Additionally, to make sure you have the most current list of participating AT&T Global Wi-Fi partner and public hotspots, go to the app "Settings" screen under the “Configuration Details” heading, and select the “Update Hotspot List” button.
When traveling outside the U.S., call +1.314.925.6925, 24 hours a day/7 days a week, a free call from your AT&T wireless phone.